Refund policy

Last updated: October 20, 2026

Bellerives is a brand of LVL AGENCY LLC. If a lamp is not right for your room, you can return it.

30 days to return

You have 30 days from the date of delivery to request a return. To be accepted, the lamp must be unused, in its original condition, with all its parts and in its original packaging.

How to return a lamp

Write to us at contact@bellerives.com with your order number and the lamp you wish to return.
We confirm the return and send you the return address and instructions. Parcels sent without a confirmed return request cannot be accepted.
Pack the lamp in its original packaging, as it was delivered, and ship it with a tracked service.

Return shipping costs

Return shipping is at your charge, and you remain responsible for the parcel until it reaches us. We recommend a tracked and insured service: stone and glass are fragile, and a lamp damaged in return transit because of insufficient packaging cannot be refunded in full.

Refunds

Once the lamp is received and inspected, we confirm the refund by email. It is issued to your original payment method within 10 business days of receipt. Original shipping costs (express delivery) are not refunded. Your bank may take a few extra days to show the credit.

Damaged or incorrect items

If your lamp arrives damaged, defective or is not the one you ordered, contact us within 7 days of delivery with photos. In that case, return shipping is at our charge, and we offer a replacement or a full refund.

Natural materials

Marble and travertine are natural stones. Variations in veining, color and pores from one lamp to another are part of the material and are not defects.